Intranets coming of age.

Posted On Thursday, 06 March 2003 10:01 Published by
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A MORE mature approach to intranets and extranets is becoming apparent in the corporate market, says Migal van As, CEO of Intervate.

A MORE mature approach to intranets and extranets is becoming apparent in the corporate market, says Migal van As, CEO of Intervate.

Initially companies implemented intranets to create an information-sharing culture around a single repository of information, he says. "But web technology was too easy to deploy and the intended integrated corporate solution became an uncoordinated hybrid of different intranets and portals."

An intranet is a web-based platform, incorporating applications and information enabling employers and staff members to interact with other individuals, applications and information.

When the intranet is extended to share information and collaborate with customers and business partners, it becomes an extranet.

Corporations are getting more value out of intranets by identifying and articulating specific bite-size niche business requirements that can be addressed.

An example is Dimension Data, which has built a global intranet that allows its employees to share expertise and collaborate on projects across its international operations, says Van As.

He says Discovery has built an extranet that enables medical professionals and members to track claims, and provides services such as air-flight bookings and access to medical information.

Alexander Forbes has an extranet that enables it to service its clients and partners more efficiently, improve customer satisfaction and reduce costs by automating paper-based processes.

A portal is a single window into lots of different information that can be customised and presented to specific individuals, based, for example, on their job profiles or customer segments.

Web portals were originally sold as a consolidated interface to disparate systems, using a top-down approach encompassing all the different levels in the business hierarchy but the difficulty was to get buy-in from all the levels.

Engen is implementing a portal to provide users with easy access to health and safety regulations.


Publisher: Business Day
Source: Business Day

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